Published by Just-web Research Institute
[11TH September, 2019]
THE IMPACT OF EFFECTIVE COMMUNICATION ON OFFICE
MANAGER’S PERFORMANCE
BY
DEEDENWII,
BARITURE NEELE
(ND,
D.CL)
Tel:
+234-7012543482 or +234-9050517580
Abstract
This research work is to examine the
impact of effective communication on organizational productivity. Four research
questions guided the study. The conceptual framework was hinged on concept of
communication effective communication, and organizational productivity.
Literature relating to this subject under investigation was reviewed and
appropriate summaries were done. The instrument used in collecting data for the
study is the questionnaire which consists of twelve (16) questionnaire items
which were submitted to the project supervisor and were validated before
administration by the researcher. Data collected were analyzed using mean and
standard deviation to answer the research questions. The population of the
study consist of (90) office managers in corporate organization in port
Harcourt, Rivers State and eighty (80) was used as the sample size. The finding
of the study reveals that the office communication play a major role in the
productivity of an organization, it also revealed that any organization without
a well-established communication system no matter its personnel policies may be
bound to operate in uncertainties and risk. The researcher therefore
recommended that management should continue to keep in touch with the workers
on new development in the company. This would enable workers to know what is
going on in the organization.
KEY
WORDS: Communication, and Office Manager’s Performance
1.0 INTRODUCTION
No
man is an island of his own. This is because it is man’s nature to communicate
whether in the primitive world, or in modern times, in homes, churches,
schools, mosques, markets, vehicles, business organization etc. Wherever there
are people, there must be communication.
Communication
plays a vital role in the working of any business organizations. People have to
communicate to carry out their business activities. Researches indicate that
organizations cannot meet their goals unless they have effective communication.
In the triumph of any organization, the relationship between manager and his
subordinates plays the significant role. In any business activity the manager
is a key player. Communication is a ribbon, which binds the management and its
officials together, and is very obligatory for the success and excellent
performance of any organization. To succeed in the modern business environment
the ability to communicate effectively is highly essential. Possessing the
ability to communicate effectively is a sure way of becoming a pacesettering
the business world. No matter the level of technological innovations that
characterize our business environment, the act of communication is solely a
responsibility of people. Technology can help us use the best of channels,
machines and equipment; but the act of communication itself must be done by
people.
According
to Nido (2006) technology cannot provide the message; communication is one
function that cannot be performed by machines. Without people there cannot be
communication. This is because communication involves the thoughts, ideas,
meaning, messages, understanding, needs and feelings of people. Only human
beings or higher level of animals can express these. The best any machines can
do e.g a computer, is, to receive data, store and process data.
Every
activity in an organization requires communication among managers and
employees, between the organization and customers, clients, suppliers and
government, there must be a flow of communication. Nothing can work in any
organization without communication. Communication is a human activity that
occupies a very central and important place in any organization, and so must be
given adequate attention, to ensure a smooth work flow.
When
communicating and many components are not taken seriously, you run the risk of
having problems and predicaments. Communication in all its forms must be
harnessed to get the best in every situation. In today’s exceedingly fast pace
of business environment, you have a rich boundary of communication modes at
your disposal. Using them to your benefit will make you a force to reckon with
in the business world. Whatever a person does to make another person or person
understand what is in his or her mind is communication. It does not end at
understanding, there has to be response from the person or persons listening,
for the process to be completed.
According
to Ahukanah et al (2009), defines communication as the process of exchanging
ideas, opinions or emotions, between two people. It is the passing of
information from one person to another by the use of words, letters, telephone
reports, invoices, order and symbols. Communication has also been defined as
the giving, receiving or exchange of information and opinion with the material
communicated completely understood by everyone concerned.
Statement of the Problem
Humanity
today forms a global tribe through the vehicle of communication. Those who
therefore do not possess good communication skills will find themselves outside
the circle of success.
Most
companies lack intra-communication facilities like intercoms and memorandum.
This leads to ignorance on the part of the subordinate, about the aim and the
objective of the company as well as the standard expected of them. This could
lead to liaises-faire attitude to work, which is harmful to the growth and
progress of the company. It is often found that people tend to neglect the
importance of having a good effective communication system in an organization
which has often led to a critical situation. Organizations face difficulties in
several aspects as reduced productivity, wastage of resources, delays in
deliveries, workplace conflict. These factors hinder creativity and profit.
This research therefore is geared towards finding out how effective
communication can influence the office manager’s job performance. Communication
can influence the office manager’s job performance.
Purpose of the Study
The
aim of this study is to determine the impact of effective communication on the
office manager’s job performance. Specifically, this study will attempt:
1.
To
find out the meaning of effective communication.
2.
To
identify how the office manager can use effective communication to achieve
organization goals.
3.
To
find out if the office manager can perform well without effective
communication.
4.
To
examine the impact of effective communication on an office manager’s job
performance.
Significance of the Study
The
research is expected to be of immense help to all organizations, office
managers, management, employees, government parastatals, ministries, private
sectors, individuals and the public as it will expose how effective
communication can be of help to them. No organizational system or structure can
function without communication. This is because just about every activity in an
organization requires communication, organizations rely on effective
communication among management and employees, andalso among employees at all
levels to decide, on and implement the goals and objectives of the
organization.
Effective
communication is significant for managers in the organization so as to perform
the basic functions of management, i.e planning, organizing, communicating,
coordinating, controlling and evaluating. Effective communication helps
managers to perform their jobs and responsibilities.
This
study will also help managers to use effective communication to accomplish
their function. Organizations willbenefit immensely from effective
communication to share vital information and ideas which will help companies
and organization to succeed. Since the aim of every business is to make profit,
individuals will benefit from effective communication to achieve targeted goals
of their businesses. This study will be of help to students, managers in making
and management of organizations.
Research Questions
In
the course of carrying out this research, the following questions will guide
the study:
1.
What
is effective communication?
2.
How
does effective communication help managers to achieve organizational goals?
3.
In
what way can the office manager perform without effective communication?
4.
How
does effective communication impact on the office managers, job performance?
Scope of the Study
This
study is limited to assessing the impact of effective communication on the
office manager’s job performance in private organization. Only office managers
and other category of secretaries in the private organization will be involved
in this study. Office typists will not form part of this study.
2.0 REVIEW OF RELATED LITERATURE
Conceptual Framework
Effective
communication is a critical managerial skill and a foundation for effective
leadership. Through communication modern business office can establish and
maintain the interpersonal relationship needed to do her job well on a daily
basis, no modern business office can do well without communicating effectively.
Thus,
giving the researcher a broad knowledge in achieving the aim of this study;
which is to explore the impact of effective communication on the office
manager’s job performance. In this chapter, the researcher reviews literature
from related researches. These will be treated under the following subheadings.
This is an analytical tool in this study with several variations and contexts.
It is used to make conceptual distinctions and organize ideas. Here we captures
something real and do this in a way that is easy to remember and apply.
The Concept of Communication
According
to (Business dictionary.com) communication is concerned with the exchange of
information, ideas, facts opinions, attitudes and beliefs between people. Such
exchange of ideas must produce understandable information, otherwise it will be
regarded that communication has not taken place. It is just more than
exchanging information. It is about understanding the emotion and intensions
behind the information.
According
to Nwidum (2007) communication is a process of passing an under stable message
from one person to another.He also defines it “as the transmission of
information which involves the exchange of acts, thoughts, values, judgments
and options which can take many forms like face to face conversation telephone
calls, letters, and reports etc.
According
to Nido (2006) communication is a human activity the foundation of interaction
amongst human beings. Communication has to do with meanings and understanding,
feelings and desires, with needs and ideas. Joe (2007) defines communication as
the passing of information through words, gestures or messages spoken or
written; through the interchange of thoughts, facts and opinion.
James
Soola (2007) asserted that communication is not a one-way affair. There must be
a sender to transmit the message and a receiver to receive and respond to the
appropriate decisions on how the rest of the exchange should continue. According
to Mbaga (2017) communication may be defined as the exchange of ideas,
feelings, opinions, thoughts or information between two or more persons and
acting on the information received.
Orage
(2003) defines communication as the act of sharing, imparting and partaking in
information exchange. Okwuanaso et al (1997) views communication as the
transfer of information, ideas, beliefs, instructions or orders from one person
to another.
Communication
is the process of sharing information, thoughts and feelings between people
through speaking, writing or body language. Based on the aforementioned,
communication can be defined as the process of expressing ideas and feelings or
giving people information in an understandable manner which produces a response
from the receiver.
Effective Communication
Effective
communication is a communication between two or more persons wherein the
intended message is successfully delivered, received and understood. Is an
information sharing process which involves one party sending a message that is
easily understood by the receiving party?
Organizational Productivity
An
organization can be defined as a social unit of people that is structured and
managed to meet a need or to pursue collective goals.
Does
an entity comprise multiple people, such as an institution or an association
that has a collective goal and is linked to an external environment it can also
be referred to an organized group of people with a particular purpose?
The Meaning of Effective Communication
Kreps
(1990) defined communication as the process whereby members gather pertinent
information about their organization and the change occurring within it.
Generally organizational communication has two objectives. The primary objective
is to inform the workforce about their tasks and the policy issues of the
organization (De Ridder, 2003; (Francis, 1989).
Organizational
communication is defined as “transmitting news about the work from organization
to employees and through employees (Phattanacheewapul & Ussahawanitchakit,
2008; Chen et al., 2005). The second goal of organizational communication is to
construct a community within the organization (Francis, 1989; Postmes et al.,
2001; De Ridder, 2003).
Meaningful
communication informs and educates employees at all levels and motivates them
to support the strategy (Barrett, 2002). This is important as positive
attitudes to change are vital in successful change programs (Kotter, 1996), as
resistance to change is one of the biggest barriers to overcome. Meaningful
communication requires a degree of ‘cognitive organizational reorientation’
(Van Vuuren & Elving, 2008) i.e. comprehension and appreciation of the
proposed change.
How Office Manager Can Use Effective Communication
to Achieve Organizational Goal
No
organization can exist without communication among its members. Communication
is “the process by which a person, group, or organization (the sender)
transmits some type of information (the message) to another person, group, or organization
(the receiver)” (Greenberg and Baron 2008). Communication performs an important
role in organizational functioning. In this sub chapter, the general
understanding of communication that contributes to organizational functioning
will’ be reviewed. Specifically, some relevant communication theories that can
be employed for organizational management are presented.
These
are some of the ways office manager use effective communication to
organizational goals;
v Ability to
analyze a situation
v Ability to
define the public relations need in an organization.
v Ability to set
objective and proper adequate programme that is appropriate for that corporate
body and specific situation.
v Ability to
effective writing, fluent speaking and effective reading.
v Ability to think
clearly and put issues in perspective Ability to act and work as part of
management teams
v Ability to write
speeches for the chief executives
v Ability to
provide needed information to the organization.
The Impact of Effective Communication on the Office
Manager’s Job Performance
According
to Nwidum and Nna (2011), some of the effects of effective communication on an
office manager are as follows:
1.
Effective
communication will bring about the delivery of clear communication/messages to
employees which will result to peak information and increased productivity.
2.
It
would bring about high turnover rates, as your products and services would be
well marketed and as a result enjoys high patronage.
3.
It
would ease frustration and eliminate understanding and confusion as everybody
would understand what to do and how to do it.
4.
Effective
communication allows managers and employees to share vital information which
helps companies and organizations to succeed.
5.
It
also helps office managers facilitate information sharing between company
employees and can substantially contribute to its commercial success.
6.
It
helps to achieve organizational objectives.
7.
It
serves as a means by which people are linked together in an organization.
8.
It
helps to effect organizational change with ease.
9.
It
makes coordination of group activities in organization possible in relation
with external environment collective bargaining.
The Uses of Communication
According
to investopedia.com, Effective communication can be used to achieve the
following in an organization:
1.
Increased
productivity:
Better communication leads to better understanding of the matter, which in turn
improves the productivity of an organization.
2.
Enhanced job
satisfaction:
Providing job satisfaction to its employees forms the key element for a
successful organization. Open communication between manager, subordinates and
other vendors creates a haggle free environment each of the employees feels
considered upon. This helps to build loyalty and trust within that
organization.
3.
Better
relationship with co-workers: Open effective communication is highly
important for each employee to understand different viewpoints and suggestions.
If each person shows willingness to inquire about others opinions on a
particular subject and feels free to express their own views, then it’s easy to
maintain better relationship at work place.
4.
Optimum
utilization of the resources: Organization uses effective
communication to plan and schedule different resources so as to ensure optimum
utilization.
5.
Strong team
work:
Effective organizational communication will lead to strong teamwork and the
ability for employees at all levels of the organization to work together to
achieve company goals. In addition, effective organizational communication will
provide employees the knowledge, structure and positive work environment they
need to feel comfortable dealing with conflict and resolving issues
effectively.
6.
Strong
relationship:
Effective communication builds strong relationship. Trust and loyalty are key
factors in any relationship and both are boosted by communication that is
focused on meeting individual needs, conveying important information and
providing feed-back positive and constructive.
7.
Clear
expectation:
Effective communication helps organization to establish clear expectations for
employees and perhaps surprisingly for customers as well. Clear expectation will
convey how their performance will impact the company and give them an
indication of what they need to do to achieve positive feedback.
Mediums of Communication
According
to Bryan (1998), some of the medium of communication involves circulars,
letters, memos, and bulletin board.
1.
Circular: A circular is
a letter or left let to be distributed amongst a group of interested people
such as staff and customers.
2.
Letter: One of the
most important means of communication in business is a letter. Letters are used
for both internal and external communication.
3.
Memos: A memo is a
note sent between members of the same organization for a number of purposes.
4.
Bulletin Board: Another useful
purpose for computer communication is the bulletin board system (BBS). Bulletin
board system is a message base where you can read message and leave them for
other people.
Characteristics of Effective Communication
According
to Richard (2005) the following are the characteristics of effective communication:
1.
Speed: It is necessary
to determine the amount of speed required or the urgency of the communication.
2.
It
must be accurate and unambiguous.
3.
Safety: The feedback
need to be documented
4.
Security: The
confidentiality of the message must be considered.
5.
Records: It will serve
as an evidence for transaction.
6.
Impression: The means of
communication must be borne in mind when choosing the type of communication.
7.
Cost: The overhead
expenses should be considered when choosing communication means.
THEORETICAL FRAMEWORK
The
theoretical framework is the structure that can hold orsupport a theory of a
research study. It introduces and describes the theory that explains why the
research problem under studyexists.
Psychosocial Human Development Theory
The
psychosocial development theory was propounded by Erik, Erikson (1950s).
According to Erikson, development of certain skills required for job
performance is helped for adult, employees and children. The revisions Erikson
model is simple and elegant yet very sophisticated. The theory is a basis for
broad or complex discussion and analysis of personality and behaviour and also
for understanding and for facilitating personal development of self and others.
Erik
Erikson believed that his psychosocial principle is genetically inevitable in
shaping human development. This is related to the study because it deals with
one aspect of this study which is mainly effective communication on the office
manager’s performance.
RELATED EMPIRICAL STUDIES
Kinate
Barikue Queen (2015) carried out a research titled effective communication and
its impact on the office manager’s functions. The population of the study
consists of fifty (50) office managers. The study made use of simple random
sampling techniques. The study is guided by four (4) research questions and
four hypotheses are. The instrument used for the collection of data was a
structured questionnaire.
The
data were analyzed using mean and standard deviation mathematical format for
calculating responses of the respondents. The study found out that office
manager cannot perform effectivelyin their job, and also may not plan and
coordinate activities without effective communication. The study further
recommended that for effective communication to take place in an organization,
the barriers to communication must be reduced since they cannot be completely
removed. This is related to the study because it deals with one aspect of this
study which is mainly effective communication on the office manager’s
performance.
3.0 RESEARCH METHODOLOGY
Research Design
The
research design used for this study is a simple survey research which involves
the collection of data in order to extract findings based on the subject
matter.
According
to Asika (2000) research design is the conceptual structure within which the
research is conducted. Similarly, Ghauri and Gronhaug (2005) further added that
research design is the plan, structure and strategy of investigation concerned
with obtaining answer to research questions and to control variance. This study
therefore adopted a simple survey because it is the most suitable method to be
used for the collection of data for this study in relation to the subject
matter.
Sources of Data
This
study will make use of information from primary and secondary sources.
Primary Sources of Data
This
was obtained from oral interviews, personal observations, questionnaire and
experiments conducted.
Secondary Sources of Data
The
secondary sources of data were obtained from textbooks, past research projects,
newspaper, journals and internet.
Population
This
consists of all office managers in selected institutionswhich amounted to 90.
It consists of top managers and lower managers.
Sampling Technique
The
study made use of simple random sampling technique this is because it is the
easiest method as it allows members of the study population to be selected
irrespective of any preferential consideration.
Sample Size
The
sample of the study made up of 80 office managers and office professionals in
the selected organization.
Instrument for Data Collection
The
instrument used for the collection of data for the study is a structured
questionnaire. The instrument was developed by the researcher and was basically
used to assess the responses of respondents. The instrument mainly has two
sections, (section A and B). The items contained in section A users (7) seven
items and section B were (16) sixteen items which are the questionnaire items.
The response format adopted for the items is a five point liker scale. The
responses, levels include:
SA - 5.00
A - 4.00
U - 3.00
D - 2.00
SD - 1.00
Validation of Research Instrument
The
research questionnaire was validated using face validity test. The instrument
validated by the project supervisor who critically examined and corrected the
mistakes and approved the instrument for administration to the respondents.
Reliability of Research Instrument
In
order to ensure the reliability of the instrument the researcher adopted the
test-retest method and administered thequestionnaire to a set of people. After
an interval of one week, thesame instrument was administered to the same set of
persons again. The data obtained from the two sets of responses were compared
and contrasted to see if the result obtained will give similar responses.
The
Pearson’s Product Moment Co-relation was used to test the reliability
coefficient at 0. 87 levels.
Method of Data Collection
The
questionnaire was administered and retrieved in person by the researcher who
actually responded to the questionnaire items and were later retrieved. The
table below shows the distribution and retrieved of the questionnaire.
Table 1.1 Distribution and retrieval of
questionnaire
|
Organization
|
No Distributed
|
No Retrieve
|
Number not
Retrieve
|
|
Chizzy
best Ltd
|
30
|
30
|
0
|
|
Shell
petroleum
|
30
|
25
|
5
|
|
Agip
oil company
|
30
|
25
|
5
|
|
Total
|
90
|
80
|
10
|
Method of Data Analysis
The
research shall use mean to analyze its data. The formula for mean is same instrument
was administered to the same set of persons again. The data obtained from the
two sets of responses were compared and contrasted to see if the result
obtained will give similar responses. The Pearson’s Product Moment Co-relation
was used to test. The reliability coefficient at 0.87 levels. The accepted mean
score will be 2.50
Decision Rule: Any mean score above 250 will be
accepted and any mean score below 2.50 will be rejected.
4.0 DATA PRESENTATION AND ANALYSIS
Research Question One: what is effective
communication?
Table 2: Respondents mean ratings on what effective
Communication is.
|
S/N
|
Questionnaire
items
|
SA
(5)
|
A
(4)
|
U
(3)
|
D
(2)
|
SD
(1)
|
__
X
|
SD
|
|
1.
|
Effective communication is a
communication between two or more persons wherein the intended message is
successfully delivered.
|
22
|
20
|
28
|
10
|
|
3.68
|
1.01
|
|
2.
|
Communication is not all about
sharing of ideas.
|
10
|
30
|
30
|
10
|
|
2.65
|
0.76
|
|
3.
|
Communication is also done
between one person
|
2
|
8
|
36
|
29
|
5
|
2.65
|
0.76
|
|
4.
|
Communication is
Sharing of ideas.
|
22
|
20
|
28
|
10
|
|
3.68
|
1.01
|
Source: Survey Data, 2018
Table
2 shows that out of 4 aspects showing the meaning of communication as a vital
tool for good job performance at the workplace have mean ratings ranging from
3.68, which means that the flow of communication in those organization is high
those aspects.
Out
of 80 respondents, 20 agreed, 22 strongly agreed, were undecided that
communication is a communication between two or more persons, due to the
explanations that the researcher gave on the issue; the respondents had a clear
motion of the importance of good communication.
Out
of 80 respondents 2 strongly agreed 36 undecided decided, 5 strongly disagreed
that effective communication is the sending of understandable information at
work place.
Research Question Two
How does communication help managers to achieve
organizational goals?
Table 3:
Respondents mean ratings on how communication helps managers to achieve
organizational goals.
|
S/N
|
Questionnaire
items
|
SA
(5)
|
A
(4)
|
U
(3)
|
D
(2)
|
SD
(1)
|
__
X
|
SD
|
|
5
|
Communication can improve
productivity with the help of empowerment
|
22
|
20
|
28
|
10
|
|
3.68
|
1.01
|
|
6
|
Healthy and productive cultures
within the organizations are
based on effective
communication
|
10
|
30
|
30
|
10
|
|
2.65
|
0.76
|
|
7
|
When good communication skills
are present in workers tend to keep one another accountable
|
2
|
8
|
36
|
29
|
5
|
2.65
|
0.76
|
|
8
|
Communication in workplace
improves workers productivity
|
22
|
20
|
28
|
10
|
|
3.68
|
1. 1
|
Source: Survey Data, 2018
Table
3 shows that 2 out of 4 aspects showing that communication can improve
productivity with the help of empowerment have mean ratings ranging from 3.68,
which means that the flow of communications is high in those aspects.
Out
of 80 respondents , 20 agreed 22 strongly agreed 10 were undecided that healthy
and productive culture within organizations are based on effective
communications to the explanations that the researcher gave on the issue , the
respondents of good communication.
Out
of 80 respondents 2 strongly agreed 8 agreed, 36 undecided, 29 decided, 5 strongly
disagreed that good communications skills are present and workers tend to keep
one another accountable.
Out
of 80 respondents 20 agreed, 22 strongly agreed, 10 were undecided that
improves communications in workplace improves productivity.
Research Question Three
In what ways can the office manager perform without
effective communication?
Table 4: Respondents mean ratings on how office
managers can perform well without effective communication.
|
S/N
|
Questionnaire
items
|
SA
(5)
|
A
(4)
|
U
(3)
|
D
(2)
|
SD
(1)
|
__
X
|
SD
|
|
9.
|
Office manager perform low
without effective communication
|
22
|
20
|
28
|
10
|
|
3.68
|
1.01
|
|
10
|
Office managers won’t meet up
set task
|
10
|
30
|
30
|
10
|
|
2.65
|
0.76
|
|
11
|
Office manager can do without
communication
|
2
|
8
|
36
|
29
|
5
|
2.65
|
0.76
|
|
12
|
Strong employee engagement is
dependent on how well employees get along interact with each other and
participate in a team environment
|
22
|
20
|
28
|
10
|
|
3.68
|
1. 1
|
Source: Survey Data, 2018
Table
4 Shows that 2 out of 4 aspects showing how employers keep employees informed
which makes them to feel a greater sense of worth have mean ratings ranging
from 3.68 which means that communication gets the best of managerial
performance
Out
of 80 respondents 20 agreed 22 strongly agreed 10 were undecided that employers
keep employees informed and they tend to feel a greater sense of worth.
Out
of 80 respondents, 2 strongly agreed, 8 agreed, 36 undecided 29 decided 5
strongly disagreed that all employees are constantly watching leadership to see
how their decisions affect the strategic direction of the organization and if
their behaviors reflect what they say.
Out
of 80 respondents 22 strongly agreed, 20 agreed, 28 undecided, 10 disagreed
that strong employee engagement is dependent on how well employees get along
interact with each other and participate in a team environment.
Research Question Four
How does effective communication impact on the
office managers, job performance?
Table 5: Respondents mean ratings on how
communication impact on the office manager’s job performance
|
S/N
|
Questionnaire
items
|
SA
(5)
|
A
(4)
|
U
(3)
|
D
(2)
|
SD
(1)
|
__
X
|
SD
|
|
13
|
Shaped the work pattern of
workers in the organization
|
22
|
20
|
28
|
10
|
|
3.68
|
1.01
|
|
14
|
Build management for general
managers
|
10
|
30
|
30
|
10
|
|
2.65
|
0.76
|
|
15
|
Encourages low
|
2
|
8
|
36
|
29
|
5
|
2.65
|
0.76
|
|
16
|
productivity as a result of
gist
|
22
|
20
|
28
|
10
|
|
3.68
|
1.01
|
Source: Survey Data, 2018
Table
5 shows that 2 out of 4 aspects showing how communication mean ratings ranging
from 3.68 which means that communication impact on the job performance of
office managers showing that it can increase or decrease the rate of turnover
on employees performance.
Out
of 80 respondents 20 agreed 22 strongly agreed 10 were undecided that
communication can impact on impact on employee’s performance in the workplace.
Out
of 80 respondents, 2 strongly agreed, 8 agreed, 36 undecided 29 decided 5
strongly disagreed that employees encourages low productivity as a result of
gist in the office.
Out
of 80 respondents 22 strongly agreed, 20 agreed, 28 undecided, 10 disagreed
that benefits also play a large role in keeping employees engaged and happy
DISCUSSION OF FINDINGS
The
findings of this study under research question one revealed that communication
increases the quality of employee’s performance due to the fact that it is the
key to a productive workforce, it encourages employees to be more efficient and
continues increasing their productivity.
Research
question two also shows that communication increases productivity with the help
of empowerment and workers’ productivity.
Research
questions three and four shows that communication gets the best of managerial
performance and also increases the rate of turnover. There is a highly accepted
mean rating from the response of the respondents as shown on the tables.
5.0 CONCLUSION
AND RECOMMENDATIONS
Conclusion
From
the analysis made so far it had become evident that communication breakdown has
effect in the management of an organization. Communication as a catalyst for
establishment and accomplishment of an organizations goal cannot be over
stressed. The object of emphasizing this research work dwell son effective
communication system both the executive leaders make sure they are informed as
those in the lower cadre. This is necessary because any breakdown in
communication would be a catastrophic to the life of the organization.
Communication
in an organization helps in the flow of information, motivation of workers and
enhancing industrial harmony in the organization among others. It is important
to note that communication is indispensable in the survival of any
organization. It integrates various departments’ together and they work
harmoniously to achieve the organization a goals and objectives. Form
management, communication helps to ensure compliance to rules and regulations,
policies and as a medium to ensure effective control of staff activities and
behavior.
The
employee s will get informed and a breast with the activities of the
organization. This is turning crease productivity level because it is only then
workers feel accepted and well integrated into the organization. Good
communication system in accompany enhances good public relation between the
employers, customers, shareholders and government.
Finally,
effective communication can be viewed as a tool for effective management, defining
responsibilities of subordinates and setting standard for performances. It is
clarify evident from the findings of this study that communication is an
important tool for management. Effective communication leads to organizational
effectiveness. This is reasonable evidence that if an organization is effective
in its communication, it will be effective overall. Any organization without a
well-established communication system no matter its personnel policies may be
bound to operate in
5.4 RECOMMENDATIONS
Based
on the findings from the study on the effective communication system and in
light of data collected by personal observation and though the questionnaire
conducted in the organization; it is necessary to offer the following
recommendations.
1.
Management
should introduce training, programmes in the organization whereby junior
workers would be taught how to communicate effectively. This is necessary
because poor academic background of these workers constitute problems to
effective communication in the organization.
2.
Management
should continue to keep in touch with the workers on new development in the
company. This would enable workers to know is going on in the organization and
this sustains their interest in working assiduously.
3.
Management
should not relent in encouraging free flow of information in the organization,
as this would motivate workers and encourage them to achieve the goals of the
organization.
4.
Employees
should always seek for clarity in matter which is not clear to them from the
management.
5.
Management
should ensure they continue encouraging work.
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