Published
by Just-web Research Institute [11TH September, 2019]
THE
PLACE OF THE INTERNET ON THE JOB PERFORMANCE OF OFFICE MANAGERS IN BUSINESS
ORGANIZATIONS
BY
DEEDENWII,
BARITURE NEELE
(ND,
D.CL)
Tel:
+234-7012543482 or +234-9050517580
ABSTRACT
The
project work examines Place of Internet on the Job Performance of Office
Managers. The main purpose of the study was to examine the impact of internet
on the job performance of office managers in an organization. Three research
questions guided the study. Descriptive Survey Design was adopted. The entire
population of (80) employees of the selected firms, out of which Sixty (60) was
derived as sample size. A five point rating scale questionnaire containing (12)
items was used for data collection Pearson Product Correlation was used to
establish the reliability of the instrument which yielded and overall
coefficient of 0.87. The researcher administered the instrument with the help
of two research assistants. Data collected were analyzed using mean and standard
deviation to answer the research questions and determined the homogeneity or
otherwise of the respondents meaning rating, Z-test was used to test the
hypotheses at 0.05 level of significance.
It was found out that Internet offers numerous communication benefits. It
changes the way office managers and workers interact with each other, exchange
information, address co-workers’ needs, and provide critical information to
stakeholders. Based on the findings, it is
recommended that organizations should strive to provide the necessary internet facilities
needed in the organisation to ease the running of day-to-day business
activities for office managers and organizations should reorient the internet
capability and communication linkage identified in this study to increase the
knowledge and the performance of office managers.
1.0 INTRODUCTION
Background
of the Study
Modern
offices today run with multiple technological devices which have revolutionized
work process, procedures and work habit. Office job performance is vibrant with
the of internet services that enable managers perform their job. Technology
such as the internet services has complimented the job of office managers
greatly.
The
office today revolves around the internet. It has computer communication
software such as the electronic mail (e mail) through which messages can be
passed from one computer system to another. Information, advertisement and
other innovation around the globe can be accessed. The internet is an
electronic communications network that connects computer network and
organizational computer facilities around the world. This is made up of
smaller, commercial, academic, and government network which carries various
information and services such as electronic mail, online chatting and
interlinked web pages and other world wide web (www) according to Kinderly,
(2003) said that the advancement of interment has bought about great changes in
offices and office managers job performance, and on the other hand had
undergone great transmission.
Today,
office manager’s competences on the use of internet services require skill as
this is significant in modern offices. The knowledge and ability to use the
internet has become very relevant to office professional In performance their
job in workplace as this enhances the performance of the professional functions
in the organization. Unfortunately not many office managers have access to
internet and the few that do, do not know how to use it t the maximum.
Organizations should Endeavour to send office manager taken for courses in the
area of internet and its uses. Office managers has taking a new shape and
emerged with dynamic roles, which now made him or her a much needed person
whose duty are quite indispensible in an organization Adeniyi, (2008).
According
to Agbo (2002) office secretary who is the same office professional are now
called the office managers because of the role they play in an organization.
Ernest, D (2000) The office managers today are the ones who add value and make
impact in the work place, carryout organizational skills, manage projects and
supplies, builds relationship with colleagues and customers, organize in house
training and attend public courses. Akwa, O. (1906) Office managers are faced
with many challenges such as pattern of training, manipulation o internet
services in the labour market.
Statement
of the Problem
Internet
is part of communication and is not just one tool but many tools in one,
internet services to the best of our knowledge enhances office managers job
performances, but some office managers and professionals find it difficult to
bring out their potentials. The problem faced by office managers and on job
performance is the inadequate skill and knowledge and failure of organizational
managements to send office managers for courses to have adequate information
technology and skill. Another problem is the financial constraint to maintain
services of the internet. All these are the problems that influence office
managers and professional job performance in the organization. In carting out
this research therefore, attempt will be made to find appropriate solution to
these problems.
Purpose
of the Study
This
research work is aimed at assessing of the place of the internet on the job
performance of office managers in business organizations. In more specific
terms the study seeks to:
(1) Find out the extent to which the use of
e-mail has enhanced communication in the office.
(2) Find out the extent to which the use of
internet has enhanced E-banking.
(3) Find out what extent company websites
have made advertising easy.
(4) Find out the extent to which website
have made employment and training easy.
(5) Find out the extent to which the
internet has made customer care easy.
Significance
of the Study
The
importance of this research is to know or understand what internet can do and
its impact on office managers in a business organization and to identify the
office technology to office rapid development that enhances manager’s
performance. It is hoped that this study will be of benefit and useful to the
following group of people, organization, office managers, office professional,
student and future researchers. Organization would benefit from this research
work because the provision and effective use of the operating system of the
internet by the office managers enhance their job and boost the image of the
organization. This research work will help managers seek education on
information technology as a dynamic factor for improvement in order to face the
challenges in the use of internet services. It is hoped that this study will
assist students to know the importance of internet services. This study also
will serve as a research material to other scholars who will be in need of it.
Research
Questions
The
following research questions were formulated to guide this study:
1. To
what extent does the use of e-mail enhanced communication in the office?
2. To
what extent does the use of internet enhanced E-banking?
3. To
what extent has company websites made advertising easy?
4. To
what has website made employment and training easy?
5. To
what has he the internet made customer care easy?
Research Hypothesis
H1: E-mail in enhanced communication in the
office.
H2: Internet enhanced E-banking
H3: The company has provided websites
that make advertisement easy.
H4: Websites has makes employment and
training easy
Delimitation
of the Study
This
research work is limited to discussing the effect on the place of the internet
on the job performance of office manager. It will be carried and Bori.
Limitations
of the Study
Virtually
almost every research work is faced with numerous difficulties which are;
inaccessibility of sufficient research material, uncooperative attitude of
respondent, academic pressure and finance.
2.0 REVIEW
OF RELATED LITERATURE
The
Concept of Internet
Ernest
D. (2000), internet is a global collection of computer networks that are linked
together by devices called routers and use a common set of protocols for data
transmission known as TCP/IP (transmission control protocols/internet
protocols). The primary purpose of the internet is to facilitate of the sharing
of information, there are many different tools used on the internet to make
this possible. Some of the most common tools include email, list serves,
newsgroups, telnet, gopher, and the World Wide Web. Probably the most popular
of all internet tools is the World Wide Web.
Awake
(1997) states that the internet is a collection of many different types of
computers networks that are linked together. According to Chukwu (2002), the
internet is referred to as a global network of computers. This global network
fulfils many and differing functions with the global network. Ejehoms (2002)
sees the internet as a vast type of topics from news and current events to
entrapment and reference achieves.
Nwogwagugwu
(2000) further describes the internet as an international network of computers.
It is a mechanism for transferring of data from one computer aas the net is the
world largest computer network. The office manager benefit a lot in the modern
technology provided in the office. one can communicate online, send messages through
the e-mail and conduct a meeting online.
Importance
of the Internet
What made internet special is that it
helps man in the following;
1. To provide Information: internet in most inexpensive way allows you
to let the whole world know who you are, what you are doing, what you have
done, what you want you want to do and how, when and where.
2. To compile information:
This is similar to get information, but here, the internet makes it easier for
you to conduct survey, and get opinion of people across the global. Example,
the number of bands in Nigeria that are connected compared with the number
connected in Japan and Mississippi
3. Commerce or online Trading:
marketing and publicizing products and services, buying and selling of goods
and services through the internet and telephone, for individual businesses and
enterprises, however this has boosted the income of firms e.g. use of credit
cards to buy goods placing orders by phone.
4. Learning and Research:
Electronic learning (e-learning) is the mode of acquiring knowledge by means of
the internet and computer based training programs. In this type of education,
students study on their won at home or office and communicate with the faculty
and other students via email.
5. E-Banking: Money can be transferred of
received electronically, e.g. Money gram, western union money.
6. Advertising:
With the help of the internet the office manager can advertise their product to
the public through the internet.
7.
Sales
and purchases: The internet has made it possible for
one to buy and sell goods and services online.
8.
Customer
care: Is the Telephone number or address of the
organization displayed on the screen while advertising a product which the
public can use to acquire more information about the products or services.
Who
is an Office Manager
An
office manager is an individual who oversees the running of a business. This
individual will plan, coordinate and also oversee various business functions
which are performed by other employees of the company or corporation. The
office manager not only will supervise the work of other employees but they
will perform a wide range of tasks themselves in their role as office manager.
They are business professionals who are responsible for a diverse set of
administrative tasks like, calculating payroll or hiring new employees, office
managers must perform their duties with decisiveness and accuracy for a
business to perform well.
Duties
of an Office Manager
An
office manager will perform various specific duties p in their professional
role.
1. Performing accounting: The
office manager is responsible in performing accounting duty for the entire
business and also money coming into the business, and money going out from the
business.
2. Recruitment of Staffs:
This office manager is in charge of recruitment of staff. In order to achieve
this, he invites applications from suitably qualified candidates, interviews
them and selects the right person for the right.
3. Training of Staffs:
Once an office worker is appointed it is the duty of the office manager to fit
him or her into the organizational structure. He provides training for both the
new staff and the old ones so as to improve their skill in the latest
techniques of doing the job.
4. Controlling Stationary:
The office manager should have proper control over stationary and supplies into
the office.
5. Motivation and promotion:
This office manager measures employees work and output and rewards positive
output in the form of promotions.
6. Organizer and Supervisor:
The office manager organizer and supervises the clerical and secretarial aspect
of office work. He supervises office correspondence, messenger, services, and
filling.
7. Coordinating:
The office manager acts as a middle man between the employees and the
management.
8. Business Transaction:
The office manager is responsible for any business transaction in the
organization.
Office
Jobs Performed Via the Internet
The following are the office job
performed via the internet
1. Advertisement: In the office, an office
manager will advertise their product to the public through the internet.
2.
E-banking: Money can be transferred or received in the office
electronically with the help of internet. E.g. Money Gram, Western union Money.
3.
Online teleconferencing: Teleconferencing is done in the office
through the help of internet.
4. E-mail:
Internet has made it easy for the office manager to give and receive
information to other organization through E-mail.
5. Transaction:
In the office business transaction is made through the internet.
6. Jobs
Posting: There are internet jobs posted online which the organization is
looking for new employees.
The
impact of the Internet on the office Manager’s Job
The
internet provides ample scope for cost reduction across all stages of the
production process both for the Flagship Company and Nigeria suppliers.
Procurement cost can be reduced by means of expanded markets and increase
competition through internet enabled online procurement systems. Another cost
reducing option is to shift sales and information dissemination to lower-cost
channels. The internet can also drastically accelerate speed to market by
reducing the time it takes to transmit, receive, and process routine business
communications such as purchase orders, invoices, and shipping notifications.
The internet has documents and technical drawings can be exchange in real time,
legally recognized signatures can be authenticated, browsers can be used to access
thr information systems of suppliers and customers, and transactions can be
completed much more quickly.
Challenges of using the Internet in
the Modern Office
1. Internet
connectivity: Lack of universal standard when it comes to connectivity.
2. Data
volume: Internet are going to collect more data as they became part of our
everyday life. This exponentially growing amount of data is creating a massive
problem, as data need to be stored.
3. Legal
regulatory and right issues: There are no concrete laws press out which
encompasses the layers of internet across the world.
4. Lack
of internet skill: Some employee’s do not have personal knowledge of
internet. The organization need to enroll them in the training of
internet.
The Role of the Office Manager in
Overcoming the Challenges of the Internet
1.
As an office manager in an organization
he should make sure that there are standard connectivity in the office.
2.
As an office manager make sure your
organization will need to find innovation ways to work with the data but, also
massive capital investments to acquire the necessary analytical power to deal
with the type of data volume.
3.
The office manager should make sure that
current liability laws will extend their aim for devices which are connected to
the internet all the time accountability issues.
4.
The office manager should make sure that
the employee’s should go for training to get more knowledge of internet.
THEORETICAL
FRAMEWORK
Information
Theory and the Communication Process
The
theoretical framework of this study is built on Switzerland (1980) consists of
information theory and the communication process. A clear distinction is made
between data, information and knowledge. The author of this theory defined data
as simple observations of the state of the world; it is easily structured and
transferred. In the opinion of the author, there similarity between knowledge
transfer and commutation theory where the former is seem to consist of both
transmission and absorption of information and communication take place, a
common understanding of the message is essential. Thereby achieving certain
organization goals. The internet can be used by corporate communication (or any
other function or business unit) in it goal achievement, providing information
in the organization and it products relationship with these stakeholders.
The
theory is related to this study because the internet as a medium or channel of
communication is of particular interest to the office manager. The manager uses
the internet to send and receive information.
3.0 RESEARCH
METHODOLOGY
Research
Design
The
research design used for the study is the survey design. To get information for
this work the respondents would be asked question based on the survey.
Sources
of Data
The
Primary Source: The essence of collecting data through
this source was to help the research gain better knowledge insight into the
problem of this study. That data from the primary source was obtained through
the use of questionnaire survey i.e. a group and sequence of question designed
on the number of subjects of interest.
The
Secondary Source: The secondary data sources constitute
existing information that is related to the study. These sources include: i.
Textbooks ii. Business Journals and iii. Weekly Business Newspapers.
Population
of the Study
The populations of the study consist of
80 office manager in Agip Oil Company.
Sampling
Techniques
The
simple random sampling technique was adopted to select a sample that fits the
study.
Sample
Size
Out
of a population of 80, 60 office managers were selected randomly and use for
the study.
Method
of Data Collection
The
research instrument was administered personally by the researcher to 60 the
office managers in Agip Oil Company all the instruments were retrieved and used
for the analysis.
The
table below illustrates the administration and the retrieval of
questionnaire:
Table
1: Administration and Retrieval of Questionnaire
|
S/N
|
Names of organization
|
Total No.
Administered
|
Total No.
Retrieved
|
|
1.
|
Agip Oil Company Port Harcourt
|
30
|
30
|
|
2.
|
Agip Oil Company Bayelsa
|
30
|
30
|
|
|
Total
|
60
|
60
|
60 x 100 = 100%
60 60
Method
of Data Analysis
Data will be analyzed using simple
sample percentage.
The formula for simple percentage is
E.g. No of response of questionnaire item x 100
Total No. Administered
questionnaire 1
Validation
of Instrument
The
questionnaire was developed by the researcher and submitted to the project
supervisor who make corrections and approved it for distribution.
4.0 DATA PRESENTATION AND ANALYSIS
Research
Question 1
To
what extent which the use of e-mail enhance communication in the office?
Table
2: Mean rating on the extent which the use of e-mail enhances communication in
the office.
|
s/no
|
Items
|
SA
(5)
|
A
(4)
|
U
(3)
|
D
(2)
|
SD
(1)
|
Mean
|
SD
|
|
1.
|
E-mail are fast means of
sending out mails in the office.
|
20
|
20
|
10
|
10
|
-
|
3.83
|
1.07
|
|
2.
|
Email are a fast means of
receiving mails today
|
20
|
15
|
15
|
10
|
-
|
3.75
|
0.09
|
|
3.
|
Lack of power supply can hamper
the use of e-mail in the office.
|
15
|
20
|
10
|
15
|
-
|
3.58
|
1.11
|
|
4.
|
Poor network can hamper the use
of e-mail thereby delaying communication.
|
15
|
20
|
15
|
19
|
-
|
3.67
|
1.03
|
Source: Field Survey 2019
Table 3
shows that, 20 of the total respondents strongly agreed, 20 agreed, 10
undecided and 510 decided. Making the mean rating of the item 3.83 and the
standard deviation 0.07 and it was rated “Accepted”.
The second
item on the table shows that, 20 strongly agreed, 15 agreed, 15 undecided, and
10 decided and the mean of the item is 3.75, and standard deviation of 1.09. It
was also rated “accepted”. The third item in the table, shows that 15 of the
respondents strongly agreed, 20 agreed, 10 undecided and 15 decided, and the
mean of the item is 3.58 and standard deviation 1.11. It was remarked accepted
by the researcher.
The last
two items on the table shows that 15 of the respondents strongly agreed, 20
agreed, 10 undecided, and 15 decided, the mean and standard deviation of the
item are 3.67 and 1.03. It was also rated “accepted”.
Research
Question 2
To
what extent which the use of internet enhance e-banking?
Table 3: Mean rating on the extent which the use of internet
enhance e-banking.
|
s/no
|
Items
|
SA
(5)
|
A
(4)
|
U
(3)
|
D
(2)
|
SD
(1)
|
Mean
|
SD
|
|
1.
|
With use of internet in the
office today transfer of money is made easy.
|
15
|
15
|
20
|
10
|
-
|
3.58
|
1.04
|
|
2.
|
With use of the internet in the
office today, checking your account balance is made easy.
|
20
|
15
|
15
|
5
|
5
|
3.67
|
1.25
|
|
3.
|
With the use of the internet in
the office today, various business transactions can be carried out.
|
23
|
17
|
10
|
10
|
-
|
3.88
|
0.10
|
|
4.
|
Poor network can cause delay on
business transaction.
|
15
|
25
|
15
|
5
|
-
|
3.83
|
0.90
|
Source: Field Survey 2019
The
table above shows that, in the first item 15 of the total respondents strongly
agreed, 15 agreed, 20 undecided, and 10 decided. The mean rating of the items
is 3.58 and standard deviation of the item 1.04. It was remarked “accepted” by
the researcher.
The
second item on the table shows that 20 strongly agreed, 15 agreed, 15
undecided, 5 decided, 5 strongly disagreed. The mean rating of the item is 3.67
and standard deviation 1.25. It was remarked accepted by the researcher.
The
third item in the table shows that 23 strongly agreed, 17 agreed, 10 undecided,
and 10 decided. The mean rating of the item is 3.88 and standard deviation
1.10. It was remarked accepted by the researcher. The last item on the table
shows that 15 of the respondents strongly agreed, 25 agreed, 15 undecided and 5
decided. The mean rating of the item is 3.83 and standard deviation 0.90. It
was remarked accepted by the researcher.
Research
Question 3
To
what extent has company websites made advertising easy?
Table 4: Mean rating on the extent which company
websites made advertising easy.
|
s/no
|
Items
|
SA
(5)
|
A
(4)
|
U
(3)
|
D
(2)
|
SD
(1)
|
Mean
|
SD
|
|
1.
|
Organization can market their
product via their websites.
|
20
|
15
|
15
|
10
|
-
|
3.75
|
1.09
|
|
2.
|
Organisation can advertise
different series of product via their websites.
|
15
|
20
|
15
|
10
|
-
|
3.67
|
1.03
|
|
3.
|
Organization can sell and buy
via their websites.
|
30
|
15
|
15
|
-
|
-
|
4.25
|
0.83
|
|
4.
|
Organization can advertise for
vacancies via their websites
|
20
|
20
|
10
|
10
|
-
|
3.83
|
1.07
|
Source: Field Survey 2019
The
table above shows that, in the first item 20 of the total respondents strongly
agreed, 15 agreed, 15 undecided, and 5 decided. The mean rating item is 3.75
and standard deviation 1.07. It was remarked accepted by the researcher.
The
second item on the table shows that 15 strongly agreed, 20 agreed, 15
undecided, and 10 decided, leading the various mean and standard deviation to
3.67 and standard deviation 1.03 respectively.
The
third item on the table shows that 30 strongly agreed, 15 agreed, and 15
undecided, leading to the mean 4.25 and standard deviation 0.83. It was
remarked accepted by the researcher.
The last
item on the table shows that 20 strongly agreed, 20 agreed, 10 undecided and 10
decided, leading to the mean 3.83 and standard deviation 1.07. It was remarked
accepted by the researcher. Meaning that the respondents were homogeneous in
their opinion about the item.
Research
Question 3
To
what extent has website made employment and training easy?
Table 4: Mean rating on the extent which website
made employment and training easy.
|
S/No
|
Items
|
SA
(5)
|
A
(4)
|
U
(3)
|
D
(2)
|
SD
(1)
|
Mean
|
SD
|
|
1.
|
Organization can receive job
application and carryout screening and interviews via the internet
|
20
|
15
|
15
|
10
|
-
|
3.75
|
1.09
|
|
2.
|
Organization can employ and
give appointment letters via their websites
|
15
|
20
|
15
|
10
|
-
|
3.67
|
1.03
|
|
3.
|
Connecting with customers is
made easy with the use of internet
|
30
|
15
|
15
|
-
|
-
|
4.25
|
0.83
|
|
4.
|
Organization gets feedback from
their customers through internet.
|
20
|
20
|
10
|
10
|
-
|
3.83
|
1.07
|
Source: Field Survey 2019
The
table above shows that, in the first item 20 of the total respondents strongly
agreed, 15 agreed, 15 undecided, and 5 decided. The mean rating item is 3.75
and standard deviation 1.07. It was remarked accepted by the researcher.
The
second item on the table shows that 15 strongly agreed, 20 agreed, 15
undecided, and 10 decided, leading the various mean and standard deviation to
3.67and standard deviation 1.03 respectively.
The
third item on the table shows that 30 strongly agreed, 15 agreed, and 15
undecided, leading to the mean 4.25 and standard deviation 0.83. It was
remarked accepted by the researcher.
The last
item on the table shows that 20 strongly agreed, 20 agreed, 10 undecided and 10
decided, leading to the mean 3.83 and standard deviation 1.07. It was remarked
accepted by the researcher. Meaning that the respondents were homogeneous in
their opinion about the item.
4.5 HYPOTHESIS
Hypothesis
1: H01: E-mail enhances communication in the office.
This
null hypothesis was tested using z-test at 0.05 level of significance and it’s
presented in table 6.
Table 6: Z-test of the difference between the
mean ratings of Male and female
managers do not differ in their mean rating on if E-mail enhance communication
in the office.
(N=60)
|
Level
|
N
|
 X |
SD
|
A
|
Df
|
Z-Cal
|
Z-CRIT
|
Decision
|
|
Male
|
35
|
3.7
|
1.094
|
0.05
|
58
|
0.57
|
2.0
|
NS
|
|
Female
|
25
|
2.94
|
0.65
|
|
|
|
|
|
The
above presentation on table shows that calculated Z-value of 0.57 is less than
the critical z-value of 2.0 at 0.05 levels of significance and 78 degree of
freedom. This means that Male and
female managers do not differ in their mean ratings on if E-mail enhance
communication in the office. The null hypothesis is therefore rejected.
Hypotheses 2:
H02: There is significant
relationship between if internet enhance e-banking.
Table 7: Z-test
of the difference between the mean rating of Male and female managers do not differ in their mean rating on the
relationship between if internet enhance e-banking.
(N=60)
|
Level
|
N
|
X |
SD
|
A
|
Df
|
Z-Cal
|
Z-CRIT
|
Decision
|
|
Male
|
30
|
3.06
|
1.74
|
0.05
|
58
|
2.4
|
2.0
|
NS
|
|
Female
|
30
|
3.8
|
1.94
|
|
|
|
|
|
The
above table shows that, calculated z-value of 2.4 is more than the critical
z-value of 2.00 at 0.05 level of significance and 58 degree. This means that Male and female staffs opinion differ
significantly in there mean rating on the relationship between if internet
enhance e-banking. Therefore the null hypotheses are not rejected.
Hypotheses 3:
H03: There is significant
relationship between if company has provided websites that make advertisement
easy.
Table 8:
Z-test of the difference between the mean ratings of Male and female managers do not differ in their mean rating on the
significant relationship between if company has provided websites that make
advertisement easy.
(N=60)
|
Position
held
|
N
|
X |
SD
|
A
|
Df
|
Z-Cal
|
Z-CRIT
|
Decision
|
|
Male
|
25
|
3.03
|
1.74
|
0.05
|
58
|
2.2
|
2.0
|
NS
|
|
Female
|
35
|
3.7
|
1.92
|
|
|
|
|
|
The
above table shows that, the calculated z-value of 2.2 is more than the critical
z-value of 2.0 at 0.05 level of significance and 58 degree of freedom. This
means that Male and female managers opinion
do not differ significantly in their mean rating on the extent to which if
company has provided websites that make advertisement easy. Therefore the null
hypotheses are not rejected.
Hypotheses 4:
H03: There is significant relationship
between if websites has make employment and training easy.
Table 8: Z-test
of the difference between the mean ratings of Male and female managers do not differ in their mean rating on the
significant relationship between if websites has make employment and training
easy.
(N=60)
|
Position
held
|
N
|
X |
SD
|
A
|
Df
|
Z-Cal
|
Z-CRIT
|
Decision
|
|
Male
|
25
|
3.03
|
1.74
|
0.05
|
58
|
2.2
|
2.0
|
NS
|
|
Female
|
35
|
3.7
|
1.92
|
|
|
|
|
|
The
above table shows that, the calculated z-value of 2.2 is more than the critical
z-value of 2.0 at 0.05 level of significance and 58 degree of freedom. This
means that Male and female managers opinion
do not differ significantly in their mean rating on the extent to which if
websites has make employment and training easy. Therefore the null hypotheses
are not rejected.
5.0 CONCLUSION AND RECOMMENDATIONS
Conclusion
The Internet is one of the most exceptional
innovations in the 20th and 21st centuries whose significance in the
business world cannot be overemphasized. Most organizations have embraced the
benefits of utilizing the Internet in their day-to-day work, making it an
essential tool in conducting business. This research revealed that
Internet offers numerous communication benefits. It changes the way office
managers and workers interact with each other, exchange information, address
co-workers’ needs, and provide critical information to stakeholders.
Responses also revealed that Internet makes hiring and recruiting easier and
faster for managers. Thanks to the Internet, organizations can spread the word
about job at their companies quickly, which means they can hire replacements in
record time. Also it was
discovered that Internet helps to get consumer data, demand for particular
product and services, user behaviours and tools to track and monitor website
traffic in real time.
It was also discovered that Internet banking,
payment wallets, mobile banking, POS machine and all kind of banking services
enable business owners to speed the business transactions. You can pay,
transfer and receive money from customers. You can also pay employees digitally
by using the internet. Such as using payment gateway on the website enable a
user to order product and pay you from their home.
Recommendations
Based on the findings of this study,
the following recommendations are per.
1. Organizations should strive to provide the necessary internet facilities
needed in the organization to ease the running of day-to-day business
activities for office managers.
2. Organizations should reorient the internet capability and communication
linkage identified in this study to increase the knowledge and the performance
of office managers.
3. Organizations should adequately equip the employees with modern business
technological device and tools.
4. Office managers should be given some training both practically and
theoretically for the efficient and effectiveness of their duties and functions
in IT.
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